The sales and service team at Ciocca Chevrolet are excellent. I turned in a 2015 leased Chevrolet Silverado and purchased a 2018 Colorado. So far the Colorado has been excellent. The salesman was very good and worked with me throughout the entire process.
I was notified my vehicle was ready for pickup but when I arrived it was not washed as requested. I waited an additional 45 minutes in the waiting room. My vehicle was dropped off at 0800 and picked up close to 1600, ample time to get things done completely. Also, my service package was quoted at $109 and ended up at $137?? I was due a free oil change but was charged with the package price. That should have been deducted off my $211.11 bill Please advise.
We had extended mirrors put on the truck and the harness did not work so my husband had to wait while another one was sent over. This is all we had to do before leaving to drive to California for 10 week work contract. I found at our first stop in Virginia that the passenger side door did not open from the inside. Now we have to find a dealership in California to fix the door- not an easy task as we only have one vehicle out here and are working everyday.
We had such and odd transaction trading 2 vehicles in on 1 vehicle, it was late at night and everyone pitched in to get us done and out the door. Anthony was more than helpful, not pushy and we appreciated that. We will definitely shop there again this is our new dealership and so far we are very happy that we decide to stop by.
I still had a free maintenance for my 2016 Camaro but had to pay for my last visit.
The service department was not aware of it or doesn't track this.
The sales department promise free maintenance when selling cars but it's not know by the service department.