We had a very good experience with Ciocca Chevrolet, especially since we were coming from a long distance away. We arrived at the time discussed and they had the car ready to test drive and all of the paperwork prepped and ready to go. They were very efficient and are a great team to work with. The salesman, Alex, was very knowledgeable about the car and the buying experience as well.
Very happy with quality of service and responsiveness at the Ciocca Collision center. The only disappointment was I thought since I had purchased my car at Cioccca I was covered by the Ciocca Promise about covering the deductible. I did not fully understand that it only covered certain types of instances and not applicable in my case unfortunately which was disappointing.
I have been a long time customer, bought my last 5 vehicles from Ciocca, and I will continue to return simply because of the people who work here. Everyone is always friendly and as helpful as possible. It's awesome to watch the great people here move up through the dealership as well. My salesman Jake is always great, and it was awesome to hear he is moving up! John moved up a while ago from parts to service and now he and the guys in the shop always take care of both of my vehicles and are super helpful. Eric in parts is always willing to work a deal and sell me something. Hearing others with horror stories at dealerships makes me feel lucky to have found a place where I can come and be comfortable and not dread my time there. I've recommended friends and family to Ciocca, and have never had a bad experience. My mom and sister both have purchased vehicles from Ciocca. As long as the great culture remains here, I'm sold. Keep it up everyone!
Oil change service was great. I am still concerned about the recurring shuttering from the transmission. The service was performed according to the service bulletin that was issued. The car ran great for about another 5000 miles, and now it is beginning to shutter again.
What can I say? Everytime I go to Ciocca Chevrolet to get my 2016 Silverado serviced they do an excellent job. This past visit I had an oil change and state emmisions inspection. I also had a concern about a warranty issue on an accessory part. Nate and Eric went over and beyond my expectations to get the part replaced. As always, your service department and parts department has left me with the feeling that I was part of the Ciocca family!
Came down for an oil change, tire re balance and rotation. It 2-1/2 hours. It takes me 35 plus ,minutes one way, so that added up to about almost a half day to take care of this. Not too happy about it.
All staff were very pleasant to work with, introduced themselves, and shook our hands. They explained all information in a manner that was easy to understand and was sure to ask if there was anything we needed to make our time at the dealership comfortable. They made sure to meet all requests I had when purchasing my vehicle. The only downfall was having to wait over an hour, after finishing with the sales rep, to meet with the finance person in order to complete the purchase.