Brought vehicle in for oil change and tire rotation using coupon. I was waiting for vehicle. Sales advisor indicated they would perform free alignment check. 10AM appt. Sales advisor called at 10:19 recommending alignment and I approved. Said wait would be 40 minutes. I expected vehicle by 11AM. At 11:20 advisor called again and indicated shock absorber replacement recommended at less than 3 yr and 40k miles (just beyond warrant - no coverage). I didn’t have time since I was waiting and went to get vehicle. Alignment not done because they were looking for shock absorber before they called me. I couldn’t wait any longer and picked up vehicle. It was after 11:30. Invoice was incorrect as coupon not applied. Advisor immediately corrected and I was on my 2 hours after being vehicle in for oil change. Not sure why a shock absorber would fail so soon and not be covered. I have 3 chevys currently and my last 5 cars as well. Warranty coverage is terrible. Might switch to a 100k warranted vehicle next.
John, Paul & the mechanic did a wonderful job having my car ready overnight as well as arranging for a rental car. Everyone at dealership is so friendly. The Parts Dept. too..ordered new carpets for my car.
Great deal on the trade in and i love my car. but Horrible service experience. Still haven’t gotten the paint scratches fixed as promised by sales. First scheduled detail was not completed because the loaner I requested was not scheduled. Tried again only to get one step closer to find they cant give me a loaner because my husbands name is on the card for all 6 of our vehicles???? Really? I was late for work twice. Then i had to ask them check the battery while i waited because it wasnt starting right from day one. Only to find i was right the battery was bad but i had to pay 150 for a new one. Really??? You sold me a car with a low battery and then charged me to replace it???? I felt sorry for the service representative he even felt bad but his hands were tied. Definitely room for improvement.
You are using an email that is not related to this vehicle you say you have serviced. Remove it from this account immediately. Figure out who's vehicle your servicing and use their email to correspond with them.