My chevy Silverado was there 3 weeks when I finally got to pick it up on Friday was low on coolant,had a vacuum leak and missing a passenger side mirror with over spray on the passenger fender also clutch fan was bad I sent it back Wednesday I call they say there havin a hard time findin a mirror after I told them I needed my truck for vacation for Thursday I had informed them when I sent it back Wednesday I go to pick it up regardless with no mirror the manager had glued a mirror glass in to temporarily fix the mirror so I could pull my camper I appreciated that but the truck was there how long ...I get there to pick the truck up I live hour 20 min away the truck is dirty has bird droppings on it dirt on the seats,mats,dings in the hood,scratches on the new painted bumper and also had a chip in the new bumper so now in the mist of leaving for military I have to take the truck back needless to say this experience has been horrible and I will never recommend or even step foot on another ciocca property
Our service writer John kept us updated and went over our concerns. He was very thorough. However at drop off we found the reception area to be very unfriendly, rude and unprofessional. Upon picking up our vehicle it seemed much better.