Our experience at Ciocca Chevy was great. And I dont think it would have been without the considerations and extra efforts of Derek Rowles. He was very understanding of our situation and time table. My wife and I had an idea of what we wanted and Derek helped us find just that. He offered great insight but at the same time we never felt pressured. He let us find our way and was their to support/guide us when we did. The entire process was smooth and seamless with the entire Ciocca Chevy Team. I would highly recommend Ciocca Chevy and be sure to ask for Derek!
Everything was great, did feel a little rushed but assuming because it was later in the afternoon and they wanted to get home. Before taking car my sales man had to go grab cleaning supplies because there was spots missed on the door, Next day once I got car home noticed the detail job wasn���t The greatest, there was an empty water bottle under my seat, and along side the seat there was a bottle lid and chip crumbs.. I did contact dealership about this just making them aware, was disappointed in the response I got from the general manager ��� I apologize about the condition of the interior of the vehicle. I know that the vehicle came from another one of our stores so there was some travel involved but it should have been cleaned better nonetheless. My apologies. I hope that you are enjoying the vehicle.��� Regardless of it being transported from one lot to another I think the detail job should have been prescient considering I was purchasing the vehicle brand new.. again Mabe it was a rushed detail job because they wanted to leave for the night or whatnot but it was disappointing. Overall my salesman was great and the finance guy as well.
I came in for one of my 8 free oil changes as well as tire rotation. Both are covered through the warranty that I purchased from Ciocca when I bought my Equinox. They took my vehicle as soon as I arrived. It took more than 90 minutes to do the work. That���s a little too much time as I needed to get to work. Finally the service manager summoned me to say that they found a screw in my tire tread and for $25 they would remove it. That is pathetic. It takes a few minutes to make that repair. Had they done that they would���ve found that the screw hadn���t even penetrated the tire. But no, they needed to try to sell me a $25 fix! PATHETIC!! For that reason alone I wouldn���t recommend Ciocca service to friends or family. Sometimes a little consideration for the customer goes a long way.
The service is great. I bought a 2016 certified pre owned Chevy Cruz and an extended warranty hoping for peace of mind. I feel that three month in I should not have had rusted rotors. Now I have to be concerned if anything else is wrong. The peace of mind is gone now. I feel that I can't trust anyone when it comes to cars.