I was greeted by a service manager when I arrived. He reviewed the meet and schedule to see what upcoming service may be needed while I was there. I waited in the customer lounge and In less than an hour I was on my way.
Dealer Alex Romanishan did an outstanding job! He answered all of our questions. He especially found the EXACT vehicle we were looking for. We looked at a lot of dealerships and Alex was the only one that actually wanted to help us find what we were looking for with no hesitations. He was recommended to us by a previous client and we would definitely recommend him and Ciocca dealership to anyone who is looking for a good buying experience. Thank you.
THE SERVICE WRITER, JOHN, WAS VERY PROFESSIONAL. HE GREETED AS A VIP CUSTOMER! I DID NOT NEED TO CALL TO GET AN UPDATE ON THE WORK TO ME CAR AS HE BEAT ME TO IT! NATE, THE SERVICE MANAGER, WAS ALSO EXCELLENT. I WOULD HIGHLY RECOMMEND CIOCCA CHEVROLET.
Arrived with power steering warning light & ABS light on: I was taken care of immediately. Could drive my car home with an appt for Wednesday to replace the steering rack. The staff was very friendly & made sure I had everything I needed.
I purchased my 2015 Silverado at your Quakertown site. Very pleased with service dept./ sales and still are. Having a hail damage claim, and Erie insurance recommending Ciocca I thought a sure bet to be loyal to you. I was very disappointed to find out you also required my $100 deductible on a $4,860.00 claim. Thought loyalty would be worth the $100
John (service manager) is the reason why we continue to come back to Ciocca. He provides us with great support, answers questions, is honest about what he does and has always geared us in the right direction. We will continue to come back to Ciocca simply due to the service that John and his team provides!
Told by service manager Nathan that part in question was in stock for my Monday morning warranty service appointment when he called me at my house several days before the appointment. It was not, when I showed up. Told by Nathan and the Service appointments clerk that by taking the 9:00 am appt. the following week (on Mon. July 22) that my likelihood of getting a dealer loaner car to use while the repairs were made were much more assured, which I agreed to. The Service scheduler promised that she would call me 30 minutes before my scheduled 9:00am Mon. 7/22 appt. to verify the availability of the loaner before my departure from Bethlehem, PA (about 30 min. away from the dealership) to avoid a long wait without a vehicle on a work day. This did not occur as well. After complaining to the service attendant John M. about the situation he rented me a car from Enterprise for my use. I am thankful for his efforts and his conformation of the manufacturer's warranty repair plus for ordering the parts that were in fact not in stock as the other Ciocca service employee had told me. Thank you John M in service you are a great employee of Ciocca Chevy in Q'Town, PA